1. Summary of the main conditions of sale.

1.1. These General Conditions regulate the remote sales service of Products, as defined below, on the website www.dextermilano.com (hereinafter referred to as the Site) by DEXTER Milano Srl (hereinafter referred to as the Service) based in Milan, Piazza Piemonte 10, registered with the Milan Companies' Register under no. MI-1925137, C.F. and VAT no. 06947000961, (hereinafter referred to as DEXTER Milano or the Seller).

1.2. Please read these Terms and Conditions in full before making your purchase; however, we indicate below the main terms and conditions of the Service:

RECIPIENTS: exclusively consumers (natural persons acting for purposes not related to their own commercial, entrepreneurial or professional activity that they may have carried out) who are over 18 years of age and reside in one of the following countries: Italy, Republic of San Marino and Vatican City.

PRICE AND PRESENTATION OF PRODUCTS: Product prices are in Euros, include VAT and do NOT include shipping costs. Images of the Products offered for sale on the Site may not match the actual Products due to the effect of the Internet browser and monitor used.

METHOD OF PURCHASE: In order to purchase one or more Products, you must carefully complete and transmit to the Seller electronically a Purchase Order (which shall count as a contractual proposal) summarizing information on the essential characteristics of each Product ordered and its price, means of payment, delivery methods and shipping costs. By transmitting the Purchase Order you confirm that you know and accept the General Terms and Conditions of Sale.

ORDER PROCESSING: Following receipt of the Purchase Order, DEXTER Milan will either transmit confirmation of its acceptance or indicate the reasons why the order will not be processed. Shipment takes place only after regular registration of payment within 30 days of receipt of the Purchase Order. In case of purchase of Products belonging to separate product categories through a single order, the Products may be delivered to you at different times.

WARRANTIES: All Products available on the Site are warranted for conformity defects manifested within two years of delivery.

RIGHT OF WITHDRAWAL: You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days starting from the day of receipt of the Products purchased on the Site. On how to exercise this right, see Article 8.

PERSONAL DATA: For information on how and for what purposes your data are collected and used, please read carefully the privacy policy posted on this site.

For any information regarding the purchase of products through the Site, you may also contract DEXTER Milan Customer Service by sending an e-mail to shop@dextermilano.com.

2. Exclusive Recipients of the Service.

Recipients of the Service are exclusively those who cumulatively possess the following requirements: (a) consumers (within the meaning and for the purposes of Legislative Decree 206/2005) understood as natural persons who purchase Products on the Site for purposes not related to any commercial, entrepreneurial or professional activity carried out; (b) adults (according to the laws of their country of origin); and (c) residents of one of the following states: Italy, Republic of San Marino and Vatican City.

3. Product information and price.

The products available on the Site are jewelry, accessories, leather goods, writing and similar items and accessories (hereinafter the Products). All information on the essential characteristics of the Products is provided within the identification sheet for each of the Products.

Product prices are in Euros and include VAT. Shipping costs are excluded, unless otherwise expressly stated. The prices shown on the Site may be subject to update, we therefore invite you to check the final sale price before submitting the relevant Purchase Order.

4. Method of concluding the purchase contract.

4.1 In order to conclude a contract for the purchase of one or more Products on the Site, after selecting the Product(s) you are interested in, you shall first complete and transmit to the Seller electronically a Purchase Order for the selected Products in electronic format (which shall count as a contract proposal), indicating the Products you are requesting to purchase, the payment method you have chosen and certain of your personal data necessary for delivery (hereinafter the Purchase Order).

4.2. The Purchase Order consists of a "master data" screen in which the user must indicate the personal data necessary for delivery, and a screen for selection and activation of the chosen means of payment (as better indicated in Article 5 below). The Purchase Order shall also contain a summary: of the information on the essential characteristics of each Product ordered and its price (including VAT), the means of payment available to purchase each Product, the mode of delivery of the Products and shipping costs.

Before confirming your request to purchase Products, by transmitting your Purchase Order, you will be asked to read carefully the information contained therein to correct any errors or omissions (and to print or save a copy) and to read and accept these General Terms and Conditions of Sale and the notice regarding the processing of your personal data.

4.3. Your Purchase Order will be stored in our database for the period of time necessary to process your orders (and in any case within the terms of the law). You may access your Purchase Order at any time to monitor its status by logging on to the Site and accessing the "my orders" section on your personal page.

4.4. The contract is concluded when the Seller receives and accepts, electronically, your Purchase Order, after verifying that the data relating to your order is correct. The Seller may not process Purchase Orders: (a) that do not give sufficient guarantees of solvency or that are incomplete or incorrect, or (b) in case of unavailability of the Products (if they are no longer available or on sale). In these cases, DEXTER Milano will inform You promptly (and in any event within thirty days from the day following the day on which DEXTER Milano received Your Purchase Order) by e-mail that the contract is not concluded, specifying the reasons. In case You have already paid the price of the Product and the shipping costs, You will be reimbursed the corresponding amount (as better indicated in Article 5 below).

In the event that DEXTER Milano intends to conclude the contract, it will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the Purchase Order (General Conditions of Sale, Information on the right of withdrawal, the information relating to the essential characteristics of the product and detailed indication of the price, means of payment and delivery costs).

5. Methods of payment

5.1. When submitting your Purchase Order, you will be asked to choose one of the following methods of payment for the Products:

(a) PayPal;

5.2. In case of purchase by PayPal payment method, at the conclusion of the procedure of filling out the Purchase Order, you will be automatically directed to the PayPal login page. In this way, the amount related to the order will be charged to your PayPal account upon receipt of the order by DEXTER Milano.

In case of subsequent cancellation of the order, the refunded amount will be credited to your PayPal account. In no event shall DEXTER Milano be liable for any damages, direct or indirect, caused by delays in the failure of PayPal to release the amount committed.

At no stage of the purchase process on the Site is DEXTER Milano able to access and know your financial information. Therefore, for each transaction made with your PayPal account, you will receive a confirmation e-mail directly from PayPal.

6. Shipping and Delivery of Products

6.1. The shipment of the Products shall be made to the address indicated in the Purchase Order only after the proper registration of payment of the relevant order and upon payment of the price. No deliveries will be made to post office boxes. Except as provided in Article 4.4 above, DEXTER Milano will ship the Products no later than 30 days from the day following the day on which DEXTER Milano received the Purchase Order.

6.2. We ship in Italy and abroad.
Deliveries in Italy will be perfected within 5 working days from the date of shipment, excluding Saturdays, Sundays and holidays in general. International deliveries, on the other hand, will be perfected within 10 working days from the date of shipment. The delivery terms just indicated are to be considered purely indicative, DEXTER Milano will not be in any way responsible for any delays in delivery due to causes not attributable to it.

6.3. If you purchase Products belonging to separate product categories through a single order, the Products may be delivered to you at different times.

7. Product Quality and Warranties.

7.1 . Seller does not sell used Products or Products of lower quality than the corresponding standards offered in the marketplace. You understand and agree that the images and colors of the Products offered for sale on the Site may not, however, correspond to the actual ones due to the effect of the Internet browser and monitor used.

7.2. All Products available on the Site are warranted for conformity defects manifested within two years of delivery. Instead, we encourage you to contact our customer service department by sending an e-mail to shop@dextermilano.com within two months of discovering the defects to obtain further information regarding how to exercise the warranty.

In any case, for the proper exercise of the warranty, it is necessary that the Products are returned in their original packaging, together with the invoice, and any accessories.

DEXTER Milano reserves the right to verify the existence of the reported defect and to carry out repair or replacement only after such verification. If as a result of such verification the defect does not turn out to be a conformity defect, the Seller reserves the right to charge the Customer the costs of verification, repair and transport.

8. Right of withdrawal

8.1. You have the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within ten (10) working days starting from the day of receipt of the Products purchased on the Site. This policy applies only to products in standard collection, customized, engraved and made-to-order products are not returnable.

To withdraw from the contract You must first send an email to shop@dextermilano.com, to obtain authorization to return the Products, and You must then return the Products to the address that will be indicated to You via email by delivering them to the courier for shipment within ten (10) business days beginning on the date You received the Products.

You will be responsible for shipping costs, including liability for loss or damage to the Products.

8.2. The right of withdrawal -in addition to compliance with the terms and conditions described in 8.1 above- shall be deemed to have been properly exercised if the following conditions are also fully complied with:

a) The Returns Form must be correctly filled out, indicating the Return Authorization Code communicated by DEXTER Milano and sent together with the product - accompanied by the purchase invoice - within ten (10) working days from the date of receipt of the Products by registered letter with return receipt sent to DEXTER Milano Srl Piazza Piemonte 10, Milano 20145.

The right of withdrawal may also be exercised within the same period, by e-mail communication to shop@dextermilano.com confirmed by registered letter with acknowledgment of receipt - accompanied by the purchase invoice - sent within the next forty-eight (48) hours;

(b) The Products must not have been used, worn, washed, or damaged;

c) The Products must be returned in undamaged, properly sealed packaging with undamaged, original and complete package and contents;

(d) Returned Products must be sent to Seller in a single shipment. In fact, the Seller reserves the right not to accept Products from the same order, returned and shipped at different times.

8.3. If the right of withdrawal is exercised by following the procedures and terms set forth in this paragraph 8, the Seller shall refund any sums already collected for the purchase of the Products.

The amounts will be refunded to you as soon as possible and, in any event, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal. The Seller will activate the refund procedures pursuant to paragraph 9 below, once it has verified that the terms and conditions set forth above have been properly complied with.

8.4. If you fail to comply with the procedures and time limits for exercising your right of withdrawal, as specified in this paragraph 8, you shall not be entitled to a refund of the sums already paid to the Seller; however, you may re-obtain, at your expense, the Products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the Products, in addition to the sums already paid for their purchase.

9. Time and method of reimbursement

9.1. After the return of the Products, the Seller shall make the necessary verifications regarding the conformity of the same with the conditions and terms indicated in paragraph 8.1. and 8.2. In the event that the verifications are positively concluded, the Seller shall send you, via e-mail, the relevant confirmation of acceptance of the Products so returned.

9.2. Whatever payment method you use, the refund procedure shall be activated by the Seller in the shortest possible time and in any event within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, subject to verification of the proper execution of your right of withdrawal and acceptance of the returned Products.

9.3. If there is no correspondence between the recipient of the Products indicated in the Purchase Order and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of the exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.

10. Intellectual property rights

The trademark "DEXTER Milano" as well as all other trademarks, whether registered or unregistered, and all other distinctive signs such as company names, trade names and designations, illustrations, images, logos, registered and unregistered designs, copyrights and patents ("Intellectual Property Rights"), which appear on the Products or are otherwise reproduced on the Site, on accessories or packaging, are and remain the exclusive property of DEXTER Milano. Any reproduction, even partial, any modification or use of the Intellectual Property Rights, for any reason and in any form, without the prior authorization of DEXTER Milano expressed in writing, is strictly prohibited. Any combination or use in conjunction with any other trademark, symbol, logo and more generally any other distinctive sign capable of forming a complex sign is also prohibited.

11. Force majeure

DEXTER Milano shall be relieved of any contractual obligation to do or deliver and shall not be obligated to pay any indemnity in the event of force majeure events that prevent the performance of obligations placed upon it, such as but not limited to riots, insurrections, social unrest, telephone or computer failures or serious injury to the security and operation of the Internet, strikes, and inability to procure Products and materials.

12. Privacy

For information about how and for what purposes your information is collected and used, please read carefully the privacy policy posted on this site.

13. Applicable law and dispute resolution

13.1 The General Terms and Conditions of Sale are governed by Italian law and, in particular, by Legislative Decree No. 206 of September 6, 2005 (Consumer Code) with specific reference to the regulations on distance contracts and by Legislative Decree No. 70 of April 9, 2003 on certain aspects concerning electronic commerce.

13.2. In case of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adherence and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Chamber of Commerce of Milan, which allows to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, over the Internet. For more information on the RisolviOnline rules or to submit a request for conciliation you can access www.risolvionline.com.

14. Periodic update

The General Terms and Conditions of Sale shall also be amended from time to time in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be effective as of the date they are posted on the Site. We therefore invite you to periodically consult this section to check for any updates